آموزش CCNA Voice - Version 8.0 (مدت دوره 40 ساعت)

Voice Perspectives
•    Traditional Voice Versus Unified Voice
•    Understanding the Pieces of Cisco Unified Communications
•    Understanding the Cisco IP Phone Concepts and Registration

Cisco Unified Communications Manager Express
•    Getting Familiar with CME Administration
•    Managing Endpoint and End Users with CME
•    Understanding the CME Dial-Plan
•    Configuring Cisco Unified CME Voice Productivity Features

Cisco Unified Communications Manager
•    Administrator and End-User Interfaces
•    Managing Endpoints and End Users in CUCM
•    Understanding CUCM Dial-Plan Elements and Interactions
•    Enabling Telephony Features with CUCM
•    Enabling Mobility Features in CUCM
•    Voicemail and Presence Solutions
•    Voicemail Integration with Cisco Unity Connection  
•    Enabling Cisco Unified Presence Support

Voice Network Management and Troubleshooting
•    Common CME Management and Troubleshooting Issues
•    Management and Troubleshooting of Cisco Unified Communications
•    Manager
•    17 Monitoring Cisco Unity Connection

آموزش Elastix  (مدت دوره 10 ساعت)

Linux for Elastix Administrators
Elastix Overview and Installation
Basic Configuration of Elastix    
Dial plan configuration
Asterisk: Zaptel (DAHDI)
IP Phone Configuration
ELASTIX and Cisco CallManager Integration

آموزش Microsoft Lync 2013 (مدت دوره 10 ساعت)

Introducing Lync Server 2013
Getting Ready to Install Lync 2013
Defining the Lync 2013 Topology
Installing Lync 2013    
Cisco CallManager integration with Microsoft Lync